2. Subscription Cancellation Policy

Immediate Cancellation

You may cancel your paid subscription at any time. Upon cancellation:

• Access terminates immediately - You will lose access to all paid features right away
• No refunds for current period - You will not receive a refund for the current billing month
• Data preservation - Your data will be preserved and you can reactivate your subscription at any time
• No future charges - You will not be charged for subsequent billing periods

How to Cancel Your Subscription

To cancel your subscription:

1. Log in to your BuzzLinc account
2. Go to Dashboard → Billing
3. Click on "Cancel Subscription"
4. Confirm your cancellation in the dialog box
5. You will receive a confirmation email

Alternatively, you can contact our customer support team at info@greengroovetech.com with your account details, and we will process the cancellation for you.

3. Refund Policy

General Refund Terms

All subscription fees are non-refundable except in the following specific circumstances:

Eligible for Refund:

• Duplicate Charges: If you were charged twice for the same subscription period due to a payment processing error, we will refund the duplicate charge within 5-7 business days.
• Service Unavailability: If BuzzLinc experiences a complete service outage for more than 72 consecutive hours (excluding scheduled maintenance), you may be eligible for a prorated refund for the affected period.
• Unauthorized Charges: If you can demonstrate that a charge was made without your authorization, we will investigate and issue a refund if the claim is verified.
• Technical Issues: If a critical technical issue prevents you from using core features of your subscribed plan for more than 7 consecutive days, and our support team is unable to resolve it, you may request a prorated refund.

Not Eligible for Refund:

• Change of mind or no longer needing the service
• Failure to cancel before the next billing cycle
• Partial month usage (we do not offer prorated refunds for cancellations)
• Dissatisfaction with features (please use the free trial to evaluate)
• Account suspension due to violation of Terms and Conditions
• Switching to a different plan (you can switch plans, but no refund for the current period)
• Issues caused by third-party integrations or services
• User error or misuse of the platform

4. Plan Switching Policy

You can switch between subscription plans (Starter, Professional, Enterprise) at any time:

Switching Plans:

• Immediate Effect: When you switch plans, your current subscription is canceled immediately, and you lose access to the current plan's features.
• No Refund: You will not receive a refund for the remaining days of your current billing period.
• New Charge: You will be charged the full amount for the new plan immediately.
• Recommendation: We recommend waiting until your current billing period ends to avoid losing money on unused days.

5. Refund Request Process

If you believe you are eligible for a refund based on the conditions outlined above, please follow these steps:

1. Contact Support: Email our support team at info@greengroovetech.com with the subject line "Refund Request - [Your Account Email]"
2. Provide Details: Include the following information:
   • Your account email address
   • Transaction ID or invoice number
   • Date of the charge
   • Reason for the refund request
   • Any supporting documentation (screenshots, error messages, etc.)
3. Review Period: Our team will review your request within 3-5 business days
4. Decision Notification: You will receive an email with our decision and explanation
5. Refund Processing: If approved, refunds will be processed within 10-15 business days to your original payment method

Note: Refund processing times may vary depending on your payment provider (Razorpay, Stripe, or Polar) and your bank. We have no control over the time it takes for the refund to appear in your account after we process it.

6. Payment Disputes and Chargebacks

If you dispute a charge with your bank or credit card company (chargeback) without first contacting us:

• Your BuzzLinc account will be immediately suspended
• We will provide evidence of the legitimate charge to your payment provider
• If the chargeback is found to be invalid, you may be responsible for chargeback fees
• Your account will remain suspended until the dispute is resolved

We strongly encourage you to contact us first at info@greengroovetech.com if you have any billing concerns. We are committed to resolving issues fairly and promptly.

7. Enterprise Plan Refunds

Enterprise plan subscriptions may have custom terms and conditions, including:

• Custom billing cycles (quarterly, annually)
• Different cancellation notice periods
• Specific refund terms outlined in your Enterprise agreement

If you are on an Enterprise plan, please refer to your signed agreement or contact your dedicated account manager for specific refund and cancellation terms.

8. Modifications to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. We will notify active subscribers of material changes via email.

Your continued use of BuzzLinc after changes to this policy constitutes acceptance of the updated terms. The "Effective Date" at the top of this page indicates when the policy was last updated.

9. Contact Us

For any questions or assistance with cancellations and refunds, please reach out to our support team:

Our support team typically responds within 24 hours during business days. For urgent billing issues, please mention "URGENT" in your email subject line.